DELIVERY

We will endeavour to ship your product as fast as possible, we ship orders up until 10pm at night for next day delivery options. Typically all our orders arrive within 48 hours.

UK Orders are handled by Hermes and Royal Mail. International orders will be processed by DHL.

Inventory shortages or other fulfilment issues may cause delays. Your order is shipped using a carrier that we have selected. Once you place your order on our online store, we will provide you with an estimated delivery time. Please allow 1-2 business days for processing + delivery. Every effort is made to facilitate the delivery of your order on time. After your order is processed and fulfilled, we will send you an email containing the order tracking number. Once your order is fulfilled and placed in the hands of our selected shipping carrier, we cannot guarantee any delivery date indicated by the carrier.

RETURNS

RETURNS FORM

You should have received one with your order. Should you need another one you can download it here.

No printer? Alternatively, you can write your customer order number and the information about the item(s) on a piece of paper and include it with the parcel.

Please ensure all parts are completed so we know how to handle your order.

PACK IT

CORE Returns

All items being returned for refund/exchange must be UNUSED and complete, including original packaging.

Please ensure original outbound packaging or a suitable alternative is used to package your parcel for its journey back to us.

Please do not place labels or tape on the actual item, it’s box or wrapping.

SEND IT

Send it in the post.
Please note that delivery costs must be covered by you if a refund is required.

We do offer a FREE returns service if you are looking for an exchange.

Please keep your returns tracking reference safe for future reference. See below for further details on returning your item.

If you are returning your goods for an exchange, please print out your return label here.

At CORE, we do everything we can to ensure you are happy with your purchase, but we know that sometimes a product is just not right. We’ve made our return policy as easy as possible.

Please note: If you did not receive the items that you ordered or are missing items that were supposed to come with your hardware, please reach out to the CORE support team via the contact page here. We can only process these requests within 30 days after delivery.

Requirements

Within 30 Days – You must request a return within 30 days of the product being shipped to you.

Include your order number and full contact details – You must request a return within 30 days of the product being shipped to you. Please print out and include the return form if you have lost the form that came with your order.

Includes original packaging and product in new condition – Any returned product(s) must be returned in all of their original packaging, and in like-new condition. CORE may reject the returned product if there is damage to the product and/or product packaging.

If a product is deemed unfit for return, CORE will notify the customer that the return has been rejected and no refund will be issued to the customer. The customer can choose one of the following options:

  1. The product will be shipped back to the customer at a shipping cost of £10 ; or
  2. The product will be recycled.

If you do not select one of the above options within 14 days of CORE informing you that your return has been rejected, the product will be recycled.

We will receive and review the products you have returned. If the returned products have met all of our return policy requirements, we will process the refund and send you a confirmation email. We are only able to credit the original credit card used to make the purchase. Please allow up to 8 business days for this process.

Return Address:

CORE Distribution
Core Fulfilment
Unit 1-3 Orion Park,
Orion Way,
Crewe,
Cheshire,
CW1 6NG
01270 758000