Shipping Policy

COVID 19 Deliveries

Our online store and distribution centre remain open. We have employed enhanced measures to ensure staff are kept safe on shift. These include a reduced headcount, strict two-metre social distancing at all times, split shifts and break times along with increased cleaning processes and increased hand sanitisers and hand cleaning. All of our couriers have introduced no contact deliveries for all customers meaning that the driver will sign on your behalf and ensure the social distancing recommendations are adhered to. Up to date delivery times can be found on both product pages and throughout the checkout process  Please note that throughout this period there may be unavoidable delays to some deliveries as we ensure that both CORE and our delivery partners stick to these strict guidelines to keep our staff and the wider community safe.

Update - Due to a reduced warehouse capacity and courier limitations, we cannot currently offer a Saturday delivery service. 

UK Delivery Charges

Economy

Delivery is free on all orders over £40. Should your order value be under £40, the delivery cost is £2.49. Delivery typically takes up to 5 working days.

Next Day Express

Delivery is £4.99 and typically delivered one working day after despatch. Please note that this service may be unavailable at certain times during the Covid 19 period. 

Collect+

Delivery is £4.99 and typically delivered within two working days. An estimated delivery date will be presented at checkout but please wait for notifcation that your item is ready to collect from your local store. Please note that size restrictions mean that this service is not available on all items.

Ireland

Delivery is £4.99 and takes 5-7 working days. An estimated delivery date will be presented during the checkout process.

Please note that certain remote and offshore areas of the UK may be subject to extended delivery times. This will be reflected during the check out process and estimated delivery date.

Basket Value

Shipping Method

Under £40

£40 and over

Economy Tracked
(2-4 days)

£2.49

FREE

2-4 Weekday Delivery
(Monday to Friday)

Varies

Varies

CollectPlus
(Next Working day)

£4.99

4.99

Next Working Day Delivery
(Monday to Friday)

£4.99

£4.99

Saturday Delivery

£6.99

£6.99

 

NEXT DAY EXPRESS DELIVERY

Our Express service typically takes 1 working day for delivery after despatch. You will be provided with an estimated delivery date during the checkout process.  Please note that certain items, bundles and built items are excluded from the Express delivery option. Also we are unable to Express deliver to some outlying and offshore areas of the UK. During the Covid-19 pandemic we may not be able to offer a next day service during busy periods. 

Europe and Rest Of The World

Delivery varies by destination. Please note that delivery times, availability and prices will be presented during the check out process. 

If you have any questions regarding delivery please don’t hesitate to contact us on 01215011111.

PRE-ORDERS

To give you the best possible chance of securing your product, you are able to place a pre-order to reserve a new product due to be released in the near future. Doing this will allocate stock to your order. Pre-orders will be fulfilled in the order that they are placed. The quicker your pre-order is placed the earlier your goods will be received.

When placing a Pre-order using debit/ credit card payment you will be charged for the full amount of the order being placed. In practice, this will normally occur within 2 working days.

When placing a Pre-order using Paypal or Amazon Payments the full payment will be sent to us at the time the order is placed.

All re-stock dates given have been provided by the UK distributor, however ARE subject to changes beyond our control. In the event a pre-order is delayed we will notify all customers in the unlikely event of any changes as quickly as possible.

Please note that if any other products are ordered in conjunction with a pre-order item; unless we are instructed otherwise, these will be held until we can fulfil the whole order.  

ADDITIONAL INFORMATION

All delivery costs are present at the 'My Basket' screen once the shipping destination is chosen, before any money is taken.

* Please be aware with abnormally heavy or Bulky items a CORE representative may contact you before shipment if this transaction cannot be performed. The checkout filters out certain items that can't go out on particular shipping services because of the size of them, e.g. ramps are usually too big to go by a Royal Mail service. In such circumstances the only shipping options available will be displayed on the website, this then may exclude some free shipping options. *

The next day service (when available) is next WORKING day and will require someone to sign for the goods. Please note next working day delivery does not include Saturday, Sunday, Bank Holidays, Public Holidays and Substitute days (see the GOV UK website for clarification).

If you request that the package is left somewhere without a signature, this will only be done at the discretion of the delivery driver. If you do request an item is left without a signature, you assume responsibility for any loss or damage to the package.

Our parcels are normally shipped in SkateHut branded packaging.

Can't be home for the delivery? Don't worry - CORE can ship to almost any UK address so you can have your order delivered to your place of work, to a friend, a relative or neighbour. Simply enter your preferred delivery address when checking out.

We normally do not deliver to drop-shipping companies or storage/self-storage companies.

Changing delivery address while your order is in transit - if you decide to change the delivery address after the delivery service was confirmed and the information was entered into the system, a redirection will lead to a different delivery time and therefore, a delayed delivery.  Note that even if the new address is very close to the initial one, the information still has to be changed and the package re-labelled, which can lead to a change in the delivery date as well.  In such cases, it would usually be quicker for the delivery to fail then pick up the order from the local depot in the evening of the due date.


Almost all deliveries will take place as scheduled. However, certain issues may be out of our control resulting in possible delays.  Due to this, we advise against taking time off daily routines, such as work, to avoid any issues. An order can be placed to go to a business address if needed. If you are worried about a delivery for any reason or have any queries please contact our Customer Service Team on 0121 501 1111.

Courier apps

Why not download and set up these great courier apps for your smart phone. They allow you to monitor your deliveries, make changes to deliveries and more!

Yodel CollectPlus DPD
Get the Yodel app on Google Play Get the CollectPlus app on Google Play Get the Your DPD app on Google Play
Yodel app on the App Store CollectPlus on the App Store You DPD on the App Store

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